Terms and Conditions

Introduction

Welcome to Prohandover ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and mobile application, which serve as a comprehensive property management platform for property owners, tenants, maintenance companies, and property management companies (collectively, the "Services"). By accessing or using our Services, you expressly agree to be bound by these Terms. If you do not agree with any part of the Terms, you must immediately cease using our Services.

Changes to Terms

We reserve the absolute right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website and mobile application. It is your responsibility to review these Terms periodically. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

User Accounts

To access certain features of our Services, you are required to create an account. By creating an account, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Promptly update such information to maintain its accuracy, currency, and completeness.
  • Maintain the confidentiality of your account and password.
  • Restrict access to your account and accept responsibility for all activities that occur under your account.
  • You must notify us immediately of any unauthorized use of your account or any other breach of security.

User Responsibilities

You agree not to use the Services for any unlawful purpose or in any way that might harm, disrupt, or otherwise negatively impact the Services or any other user. Prohibited activities include, but are not limited to:

  • Engaging in spamming, phishing, or other fraudulent or malicious activities.
  • Distributing viruses, malware, or other harmful software.
  • Infringing on the intellectual property rights of others.
  • Harassing, abusing, or harming another person or entity.
  • Interfering with or disrupting the integrity or performance of the Services or the data contained therein.

Content Ownership and Rights

All content provided on our platform is owned by Prohandover or our licensors, including but not limited to text, graphics, logos, images, and software. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Services and the content solely for your personal, non-commercial use.

By submitting content to the Services, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, publish, and distribute such content in any media. You represent and warrant that you own or have the necessary rights to the content you submit and that such content does not infringe the rights of any third party.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. By using our Services, you agree to the terms of our Privacy Policy.

Payment and Subscription

Certain features of the Services may require payment. If you subscribe to any of our paid services, you agree to our payment terms and conditions. All payments are non-refundable unless otherwise stated. You agree to:

  • Provide accurate and complete payment information.
  • Update your payment information promptly if there are any changes.
  • If a payment is not successfully processed, we may suspend or terminate your access to the paid services until payment is made.

Sensitive Data Handling

We recognize the sensitivity of the data you provide, including property information, phone numbers, and other personal details. We are committed to implementing stringent security measures to protect this data. By using our Services, you acknowledge and agree that:

  • You will only provide information that you have the legal right to disclose.
  • You consent to the collection, use, and storage of your data as outlined in our Privacy Policy.
  • We employ industry-standard security practices to protect your data, but we cannot guarantee absolute security due to the inherent risks of internet-based services.

Indemnification

You agree to indemnify, defend, and hold harmless Prohandover, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Services or your breach of these Terms.

Limitation of Liability

To the fullest extent permitted by applicable law, Prohandover will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services.
  • The defamatory, offensive, or illegal conduct of any third party.

Dispute Resolution

Any disputes arising out of or related to these Terms or the Services will be governed by the laws of the United Arab Emirates, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the United Arab Emirates to resolve any dispute or claim arising from these Terms.

Termination

We reserve the right to terminate or suspend your account and access to the Services, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may discontinue using the Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

Contact Us

If you have any questions or concerns about these Terms, please contact us at [email protected].