Privacy Policy

Introduction

This Privacy Policy ("Policy") is established by Prohandover ("we," "our," or "us") to inform users ("you" or "your") of our practices regarding the collection, use, and protection of your personal information. This Policy applies to our website and mobile application (collectively, the "Services") which facilitate property management activities involving property owners, tenants, maintenance companies, and property management companies. By accessing or using our Services, you consent to the terms of this Policy.

Information We Collect

We collect several categories of information for the purpose of providing and enhancing our Services:

  • Personal Information:
    • Registration Data: Information provided during account creation, including but not limited to your name, email address, phone number, and payment details.
    • Communication Data: Records of correspondence between you and Prohandover, including support requests and feedback.
  • Usage Data:
    • Technical Data: Automatically collected information such as your IP address, browser type, operating system, device type, pages visited, and timestamps.
    • Analytics Data: Data generated from analytics tools that monitor and analyze user behavior, preferences, and performance metrics.
  • Cookies and Tracking Technologies:

    We utilize cookies, web beacons, and similar technologies to enhance your experience, recognize you, and analyze trends. You can control the use of cookies through your browser settings.

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual Necessity: To perform our obligations under any contract with you.
  • Legitimate Interests: To improve our Services and secure our platform.
  • Consent: Where required by law, we will obtain your consent prior to processing your personal data.

How We Use Your Information

We use the information we collect for a variety of purposes, including but not limited to:

  • Service Provision and Enhancement:
    • Operating, maintaining, and improving our Services.
    • Processing transactions and managing your account.
    • Providing customer support and responding to inquiries.
  • Communications:
    • Sending you updates, marketing communications, and other information related to our Services. You can opt-out of marketing communications at any time by following the unsubscribe instructions or contacting us.
  • Security and Compliance:
    • Monitoring and analyzing usage to ensure the security of our Services.
    • Detecting and preventing fraud, abuse, and other harmful activities.
    • Complying with applicable laws, regulations, and legal processes.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Policy. We may share your information under the following circumstances:

  • Service Providers: We engage third-party service providers to assist us in operating our Services. These providers are contractually obligated to maintain the confidentiality of your information and use it solely for the purposes we specify.
  • Legal Compliance: We may disclose your information to comply with legal obligations, regulatory requirements, or to respond to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and its implications for your personal data.

Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These include:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: The right to request correction of inaccurate or incomplete information.
  • Erasure: The right to request deletion of your personal information, subject to legal and regulatory obligations.
  • Restriction: The right to request restriction of processing under certain circumstances.
  • Data Portability: The right to request transfer of your data to another service provider.
  • Objection: The right to object to the processing of your personal data in certain cases.

To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before responding to such requests.

Data Security

We implement robust technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure that any such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this Policy.

Children"s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will delete such information from our records.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website and mobile application. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of the Services after any modifications to this Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Prohandover
Email: [email protected]

Legal Effectiveness

This Privacy Policy is effective as of 02-08-2024. Your continued use of the Services signifies your acceptance of this Policy.